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Fraud Analyst
Identifying suspicious transactions
Account Investigation
Maintaining Account Confidentiality
Resolving Fraud by decision making
JUNE 2022 - JULY 2023
Customer Support
Product inquiry support
Order Processing
Order Tracking
Resolving Billing concerns
Scheduling call-back
OCTOBER 2021 - JULY 2022
Shopify Management
Email Management
Client Relations
Providing assistance in managing online store
AUGUST 2021 - SEPT 2021
Surveyor
Cold-Calling
Data Collection
Survey Collection
Technical Support
Troubleshooting
Responding emails
Responding to billing concerns
Communicating through chat
KPI tracking
Scheduling appointment for a field-technician
MAY 2021 - JULY 2021
APRIL 2019 - FEBRUARY 2021
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